Your RISE contract has a customer column.
SAP's Roles & Responsibilities document lists hundreds of tasks marked "Packaged Services" or "Excluded Tasks". SAP either charges extra for them or expects your own Basis team to do them.
SAP ECS does
Standard Services in your RISE fee.
- Infrastructure and hosting
- Operating system operations
- Database operations and backups
- Technical monitoring of the stack
SAP charges extra
Packaged, Optional and Additional Services.
- Packaged Services (formerly CAS)
- Optional Services by contract
- One-off Additional Services
- Each one a change request
You still own
Packaged or Excluded tasks, if you don't buy them from SAP.
- Users, roles and security notes
- Transports and SAP Notes / TCI
- Job, interface, queue and dump monitoring
- Upgrade and refresh pre/post steps, certificates
Based on SAP's public Roles & Responsibilities for SAP Cloud ERP Private / RISE with SAP S/4HANA Cloud, private edition, tailored option (v7.2025). Exact scope depends on your contract.
SAP Basis support levels for RISE.
Monitoring
Daily health checks so issues are caught before users call.
- Job, dump, update and lock monitoring
- Interface, IDoc and qRFC/tRFC queue checks
- Certificate expiry and performance KPI watch
- SAP ECS tickets raised, tracked and chased
Issue Resolution
Root cause and fix for Basis issues in your scope.
- User, role and authorization administration
- Transports, TMS and SAP Notes / TCI
- RFC, IDoc, printer and job configuration
- Refresh and upgrade pre/post Basis tasks
Advisory
One to two sessions a month with a senior SAP architect.
- Capacity, data growth and archiving review
- Upgrade and feature-pack planning
- Security, SSO and audit posture
- RISE contract and change-request review
Tools included, not invoiced.
Lean Basis comes with Bluerise Techlead's own tooling at no extra cost within your support package.
DataLotse
Client copy and test-data refresh for non-production systems.
Performance Monitoring
KPI dashboards, alerts and trend reports on top of your L1 checks.
More on the way
New Lean Basis tools are added to your package as they launch.
A whole Basis team for less than one hire.
One permanent hire
- One person, one skill set
- Leave, notice and attrition risk
- Visa, benefits and training on top of salary
- Can't cover HANA, BTP, security and upgrades at once
Lean Basis shared pool
- A named lead plus specialists on demand
- Teams in Dubai, UAE and India for extended hours
- Fixed monthly fee, tools included
- Scales up for upgrades and projects
From R&R review to go-live.
R&R Gap Review
We walk through SAP's Roles & Responsibilities with you and mark what SAP, your team and nobody covers today.
Access & Runbooks
User access, ticket channels with SAP ECS, monitoring setup and runbooks for your landscape.
Parallel Run
We run alongside your current team or partner until checks and handovers are proven.
Go-Live
Steady-state support with a monthly service review and SLA report.
Frequently Asked Questions
Does Lean Basis replace SAP Enterprise Cloud Services (ECS)?
No. SAP ECS keeps running the Standard Services in your RISE contract: infrastructure, operating system, database operations and backups. Lean Basis covers the Basis tasks SAP's Roles & Responsibilities document leaves with the customer, and we coordinate with SAP ECS on your behalf through your service request channel.
Which SAP Basis tasks do RISE with SAP Private Edition customers still own?
SAP's Roles & Responsibilities document marks many tasks as Packaged Services (done by the customer, or by SAP for an extra fee) or Excluded Tasks (customer only). Examples include user and role administration, transport execution, SAP Notes and TCI implementation, batch job scheduling and monitoring, interface, queue and dump monitoring, pre- and post-Basis steps for upgrades and system refreshes, and certificate validity monitoring.
What do the L1, L2 and L3 support levels include?
L1 Monitoring covers daily health checks, job, dump, queue and interface monitoring, certificate watch and raising SAP ECS tickets. L2 Issue Resolution covers root-cause analysis and fixes for Basis issues in the customer's scope. L3 Advisory adds one to two sessions a month with a senior SAP architect on capacity, data growth, upgrades and security.
Why choose a shared pool instead of hiring a permanent SAP Basis consultant?
One permanent hire brings one skill set and carries leave, notice and attrition risk, plus visa, benefits and training costs. A RISE landscape needs HANA, security, transport, BTP connectivity and upgrade skills, often in the same month. The Lean Basis shared pool gives you a named lead plus the specialists you need, from teams in Dubai, UAE and India, for a fixed monthly fee.
Which tools are included with Lean Basis?
DataLotse for client copy and test-data refresh of non-production systems, and performance monitoring with KPI dashboards, alerts and trend reports, at no additional cost within the support package. New Lean Basis tools are added to the package as they launch.
How is Lean Basis priced?
Lean Basis is priced per landscape, based on the number of systems, the support level and the hours of cover you need. Request a proposal and we will start with a free R&R gap review of your RISE contract.